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Inbound Contact Center

Provide Quick and Easy Call Center Management Call Center Solution with Tegsoft®

Call Centre, despite their being fictionalized as customer demand and unit will serve to meet the complaints, the world is now changing with emerging technologies, reflecting the corporate identity firms are playing a key role in the unit.

The impact of advances in technology, Call Centers, not now not only serve through phone calls, email, fax, SMS, also through different channels, such as web-chat customer dialogue has become centers can be established. With this change not only in Call Centers Call Center, Customer Contact Center (Contact Center or Customer Contact Center) as also stated.

 

The Advantages of Call Center

Customer can receive services from a single center
Taking unnecessary burden on support staff
Be a center of receipt of customer demand 7.24
Customer requests, complaints or information in a simple and easy way to perform evaluation and analysis in line with the vision of the company
To provide great support to sales and marketing activities
Customer recognition, updating customer information, increasing customer loyalty
In line with the analysis and the report can be made more effective resource planning occur
The service is provided through a team of professionals due to the increased sense of satisfaction in customer
The collected data is stored in a single source of product and service development and the benefits of later times
 

Tegsoft® Call Center Solution - tegsoftcc

Companies with customers' by telephone, fax, e-mail, SMS, web-chat as the dialogue conducted using different communication channels and user-friendly interface and through the Web-based offering to manage a single screen is an application.

Built on an advanced IP PBX Call Center tegsoftpbx Tegsoft® çözümütegsoftcc, thanks to the flexible and adaptable infrastructure it provides allows to increase the capacity of the call center with a quick and easy transition. Daily call capacity and instant customer representative when compared with the number of screen use, environmentally friendly architecture requires much less investment as the equivalent product also saves on maintenance and energy costs. Tegsoftcc'n the sector in place ensure compatibility and known IP substations with a VOIP infrastructure with high capacity developed by the Intelligent Call Routing Tegsoft® running smoothly (ICR) provides software.

In tegsoftcc, Customer Representative With managed from a single point for all communication channels with ICR in infrastructure calls repeatedly from the same Web screen, the campaign calls, web-chat, e-mail, you can meet your SMS communication requests or external calls (preview dialing) can perform. Also, thanks to the integrated Webphone Customer Representative screen, eliminating the need to physically use a phone enables to reduce the hardware costs.

Tegsoftcc, companies can operate in infrastructure such as local as they establish their own structure, physical environment, in the form of monthly rental is also available without the need for hardware and infrastructure investments that can be achieved with use of Cloud Services.